CASE 2

1. Why did the IT group at Royal Caribbean have such poor performance and business status in the company?

=for me, because they use a old data processing shop,they have no IT strategy for the future and they have no respect from the business side for IT.


2. what are the top three factors in Tom Murphy's turnaround of the IT function at Royal Caribbean?explain the reasons for your choices.

=for me again, the three are "Silos" or the special-interest technical fiefdoms, and their resulting resentments have disappeared, and the IT group has become phenomenally successful.
because of that three factors the company change,and for the help of IT group they have a many strategys for the future for there company.because that IT, they respect it.

3.Visit the website of Royal Caribbean. Evaluate the effectiveness of the website and the services being offered to attract and serve the travel needs of customers and prospective customers. What could be improved? Outline the business impact of your idea.

=their website has a quick vacation search.its means that you can search where the place you want to spend your vacation.Passport requirements, if you have no passport they can show you what is the requirements for the passport and etc...

case 2

assignment 1

1.How well is IT supporting the business goals of BellSouth?Explain
=By the help of IT,they are uner excruciating pressure to show bigger and better returns faster and the customers are satisfied of studying by the help of high-speed Interner service.
2.Is BellSouth's technology transfer map a good way to determine IT investment priorities?Why or why not?
=Yes, because at the corporate level,our revenue strategy is to broadband-enable customer in the wireline business and get into bong distance in the nine states they service.
3.What else could BellSouth do to guarantee the strategic business value of potential IT investment projects?Visit their website for idea.Defend your porposals.
=they gave new subscribers abilityto use BellSouths website toorder and even self-install the software they would need to get up.

Exercises 1

1.What is a system?

Information systems are the software and hardware systems that support data-intensive applications. Information Systems publishes articles concerning the design and implementation of languages, data models, algorithms, software and hardware for information systems.

2.system components & concepts?

Components of Information Systems

People , Equipment , Procedure , Data

People There are many roles for people in information systems. Common ones include Systems Analyst Programmer Technician Engineer Network Manager MIS (Manager of Information Systems) Data entry operator

Equipment When you think "equipment", immediately think "Hardware AND Software"

Procedures A procedure is a series of documented actions taken to achieve something. A procedure is more than a single simple task. A procedure can be quite complex and involved, such as performing a backup, shutting down a system, patching software.

Data The raw, unorganised, discrete (separate, isolated) potentially-useful facts and figures that are later processed (manipulated) to produce information.

Components of information system
o hardware,o software,o database management systems,o networks, o process and standard procedures, and o people comprise the components of the system.

3.classification of system

• MODE OF PROCESSING
• SYSTEM OBJECTIVES
• NATURE OF INTERACTION